1. Prices
Rates are applicable from 1 May 2008. Prices quoted are inclusive of service, VAT and, where applicable, local taxes. Kemp Townhouse reserves the right to alter prices for any reason up to the date of booking or up to 12 weeks prior to arrival, whichever is the later. After such dates, prices may only be altered to reflect changes in the rate of VAT and taxes or for other reasons beyond the control of Kemp Townhouse, in which case the changes will be notified to the Client. In the latter event, the Client may cancel the booking without cost.
2. Availability
All rooms and rates offered by Kemp Townhouse are subject to availability and the discretion of the management. Limited numbers of suitable rooms may be allocated to individual rates, packages or promotions and, when these allocations are taken up, remaining available rooms may be offered to the Client at a higher price.
3. Bookings
Reservations must be guaranteed by credit card. Kemp Townhouse requires a minimum stay of two nights when booking a Saturday. At the discretion of Kemp Townhouse, or for some packages, full pre-payment may be required.
4. Arrival and departure
Every effort will be made to assure availability of rooms by 3.00 pm upon arrival. There may be occasions, at times of high demand, when our Clients can check in and use all Kemp Townhouse facilities, but the bedroom is still being prepared. Guest rooms must be vacated no later than 12.00 noon on the day of departure.
5. Cancellations, amendments and non-arrivals
Cancellations and amendments for bookings made online can be made via the website at www.kemptownhouse.com or by telephone on 01273 681 400. When the booking is confirmed, a reservation number will be supplied. This must be retained for access to the booking in the event of cancellation or amendment. Reservations may be cancelled seven days prior to arrival. In the event of non-arrival or cancellation within seven days of arrival, 100% of the room rate for the length of the stay will be charged. Normal terms of payment apply to these charges. For this purpose, Kemp Townhouse reserves the right to offset the amount payable for such cancellation against the Client's credit card without prior notice or approval of the Client, where applicable. Where possible, Kemp Townhouse may, but is not obliged to nor will it be liable to, find alternative accommodation for the Client in the event that Kemp Townhouse is unable to accommodate the Client. A cancellation number will be provided at the time of cancellation and this should be retained for future reference.
6. Payment
Settlement of the bill in full, less any advance payments, must be made prior to departure from Kemp Townhouse. Upon arrival, Kemp Townhouse reserves the right to request pre-authorisation of the Client's credit or debit card, or where payment is to be by cash, request the Client to place cash up to an amount of 1.5 times the room rate multiplied by the number of nights booked. All major credit and debit cards are accepted. All sums are due for payment on presentation of the invoice.
7. No Smoking
Kemp Townhouse operates a No Smoking policy in all interior and exterior areas, including guest bedrooms, public areas, corridors, balconies and fire escapes. Guests who do not comply with our No Smoking policy may be charged a fine of £200 (to be added to their bill) to cover the cost of cleaning all soft furnishing to remove the odour of tobacco. We appreciate your co-operation with this No Smoking Policy.
8. People per room
Single bedrooms are only suitable for one person.
Double bedrooms are only suitable for two people.
Children of any age are counted as a full person. At least one person per booking must be over 18 years old.
9. Dogs and other pets
Pets are not accepted, with the exception of guide dogs or otherwise outstandingly well behaved canines. However, please be aware that any damages arising would need to be paid for.
10. Behaviour
Kemp Townhouse reserves the right to judge acceptable levels of noise and the behaviour of guests, who must take corrective action when requested to do so by Kemp Townhouse. In the event of failure to comply with management requests, Kemp Townhouse may terminate the booking without being liable for any refund or compensation.
11. Discrimination
It is the policy of Kemp Townhouse not to discriminate on the grounds of race, colour, nationality, creed, gender, sexual orientation, marital status, age, ethnic origin or disability. Clients, their employees, guests and all sub-contractors engaged by or on behalf of the Client are expected to adhere to this policy and Kemp Townhouse may, without incurring any liability to the Client, remove from Kemp Townhouse any person or persons offending against this policy.
12. Comments and complaints
Any comment or complaint regarding the stay should be made to the Kemp Townhouse Duty Manager at the time of visit so that the matter can be resolved immediately.
13. Statutory requirements
Kemp Townhouse is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by Clients, their guests and representatives.
14. Liability
Other than for death or personal injury caused by the negligence of Kemp Townhouse, Kemp Townhouse's liability to the Client is limited to the price of the booking.
Unless Kemp Townhouse is liable under the above clause, the Client indemnifies Kemp Townhouse from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking, event or function, the Client, guests or any outside contractors of the Client. Kemp Townhouse will not be liable for failure to perform to the extent that the failure is caused by any factor beyond its reasonable control.
Kemp Townhouse does not accept responsibility whatsoever for damage to, or theft from, or theft of, vehicles parked outside Kemp Townhouse’s premises.
We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act, omission, default or neglect of the Clients, their guests or sub-contractors to Kemp Townhouse's property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to guest's credit / debit card, or send an invoice for the amount required to make good or remedy any such damage, to the registered address. We will however make every effort to keep any costs that the guest would incur to a minimum.
Third Party Liability
Kemp Townhouse does not accept any liability for services rendered by third parties to Clients notwithstanding that such services may be arranged by Kemp Townhouse. Any claim, demand, charge, suit or damages which may be incurred by the Clients or their guest (or any person claiming thereunder) shall be made directly with such third parties and Kemp Townhouse shall render all reasonable assistance in this regard.
15. Insurance
The client is recommended to have, and is responsible for, insurance to cover cancellation and curtailment and loss of baggage, personal effects and money.
16. Data protection
The information provided by the Client may be processed by Kemp Townhouse for the purposes it has notified to the Information Commissioner. By confirming a booking or enquiry, the Client consents to this processing of the information. Kemp Townhouse respects the privacy of every individual who visits our website. The data collected about you will be used to firstly fulfil any service you might request e.g. to request a brochure, make a booking etc and secondly to improve how, as a company, we serve you.
We will under no circumstances give your personal data to third parties. However, unless you specifically ask us not to (and this option is always given) we will use your data to send you further information from Kemp Townhouse. Any e-mail sent to you will always provide you with the option to unsubscribe. This is in accordance with UK Data Protection Legislation.
When making a booking, your credit card or billing account details are only retained for the purpose of handling that individual transaction, unless you ask us to keep these details for future purchases which you may make through us.
In order to process a booking or enquiry, your personal Information and payment details may be passed to third party service providers and, where we are lawfully requested to do so, regulatory authorities. Such third party service providers will have access to the personal information needed to perform the relevant service. They may not, however, use your personal information for any other purposes and are required to process your personal information in accordance with the Data Protection Act 1998.
For your protection, we are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner.
17. Dispute
These terms will be construed in accordance with English law and Kemp Townhouse and Client submit to the non-exclusive jurisdiction of the English courts.
18. Website information
Kemp Townhouse cannot accept responsibility for any errors or omissions and reserves the right to cancel, amend or vary the details featured in this website without notice. The information contained in this website is provided in good faith. The use of any information from this website is entirely at the risk of the user. Kemp Townhouse will not be liable for any costs, losses, expenses or damages (whether direct or indirect, special, economic or financial) that may be incurred through the use of any information contained in this website or in any other website linked to this website.
19. Copyright
The content of each page of this website is the property of Kemp Townhouse. No part of our website may be reproduced, displayed or republished in any form without prior consent, except that permission is granted to a user to print or photocopy individual pages from our website, provided that this is for personal use only.
21 Atlingworth Street Brighton East Sussex BN2 1PL |
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Phone 01273 681 400 |
Fax 0844 736 59 39 |
info@kemptownhouse.com |
www.kemptownhouse.com |